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Our Policies

Our Payment Policy:

Payment is due at the time of service. We accept cash, credit & debit cards (VISA, Mastercard, Discover, American Express), Care Credit, personal checks (with a valid driver’s license), and Trupanion. We reserve the right to discontinue service to anyone with an outstanding account balance. Any discrepancies should be reported immediately. A $25 fee will be assessed to any returned checks. Balances over $100 held over 60 days are subject to 3% finance charges. Accounts with balances over $40 held over 90 days will be submitted to a debt collection service.

We always appreciate your prompt payment and your support.

 

Late Cancellation and No-Show Policy:

At La Plaza Veterinary Clinic, we strive to provide the best possible service to all our clients. To help us maintain these standards, we have implemented a late cancellation and no-show fee policy. Here are the reasons behind this policy:

  1. Compensation for Lost Revenue: Last-minute cancellations or no-shows prevent us from filling appointment slots, resulting in lost income that affects our ability to serve our clients.
  2. Encourages Commitment: Our cancellation policy encourages clients to commit to their appointments. Knowing that there is a fee for late cancellations or no-shows helps ensure that everyone values the time reserved for them.
  3. Operational Efficiency: A clear cancellation policy allows us to manage our scheduling more effectively, optimizing our resources and staff to serve you better.
  4. Fairness to Other Clients: We want to ensure that all clients have access to our services. When an appointment is missed, it can prevent others on our waitlist from receiving the care they need.
  5. Professionalism and Respect for Time: This policy reflects our commitment to professionalism. It highlights the importance of our time and the effort that goes into preparing for your appointment.
  6. Recovery of Administrative Costs: Administrative work is required to prepare for each appointment. A late cancellation or no-show can lead to wasted effort, and the fee helps us recover some of those costs.

For the reasons stated, your account will be assessed a $25 fee for not showing up for your scheduled appointment or cancelling your appointment within 24 hours.

Thank you for your understanding and cooperation. We appreciate your support in helping us provide excellent service to all our clients.